Delete your Pebble account and data

Pebble, by Drystone · Last updated 03 June 2026

This page explains how to request deletion of your Pebble account and the personal information associated with it. Pebble is operated by Drystone (the "app", "we", "us").

How to request account deletion

1. Send an email to support@drystone.app from the email address registered on your Pebble account.
2. Use the subject line "Account deletion request".
3. In the body, briefly state that you want your account and associated data deleted. (Optional: tell us which business/tenant the account is for if you have access to several.)

We’ll respond within 5 business days to confirm we’ve received your request and to verify the request comes from the account owner. Once verified, deletion completes within 30 days.

What gets deleted

• Your Pebble account credentials and profile (email, name, password hash, sign-in metadata).
• Any business data you created — products, customers, suppliers, sales records, purchases, receipts, invoices, photos you uploaded (logos, avatars).
• Crash and diagnostic data associated with your account (we'll ask our processor, Sentry, to remove records tied to your user identifier).
• Your authentication record at Amazon Cognito (the service that manages sign-in).

What is kept and why

• Aggregated, non-identifiable usage statistics — e.g. counts of how many businesses use Pebble in a region. These contain no personal data and cannot be used to identify you.
• Records we’re legally required to keep — for example, financial transaction logs we’re required to retain under applicable accounting or tax law. Where this applies, we keep only the minimum required, for the minimum period, and only the legally-mandated fields.
• Aggregate Sentry crash counts — once user-level data is removed, anonymous occurrence counts may remain to help us improve reliability.

Deleting only part of your data

You can delete individual records (a product, a customer, a sale) directly inside the Pebble app without deleting your account. To request bulk deletion of a specific category without closing your account, email support@drystone.app with the category you’d like removed (for example, "delete all photo uploads"). We’ll confirm and process within the same 30-day window.

Summary

Contact

Questions about deletion or your data? Email support@drystone.app. See also the Privacy Policy.